Comverge provides full turnkey installation services and call center support, ensuring that installers are equipped with the proper training, equipment, and information to install program devices quickly and efficiently. In implementing these programs, Comverge has developed many best practices for installation personnel recruitment, installer training, permitting, installation scheduling, routing and dispatching, installation and service.

Comverge has gained a great deal of experience in managing vendors and has built its systems to enable secure remote access for installation reporting and tracking purposes. This practice provides local businesses a stake in the program, thereby increasing the adoption rates for the program.

Experience with Demand Response systems has shown Comverge that most customer service issues can be resolved over the telephone if the customer is speaking to a knowledgeable customer service representative. This results in a higher level of satisfaction for the customer and reduction in cost and time for service. Comverge has worked to develop extensively tested call center scripts, information databases, and escalation rules for its programs, documenting improvements and implementing cost saving measures.