IntelliSOURCE Enterprise redefines the industry’s expectations of a demand response management system (DRMS) by providing extensive additional capabilities such as integrated modules to manage energy efficiency programs and distributed energy resources. IntelliSOURCE Enterprise is the only platform that automates every phase of demand response and energy efficiency programs, while also providing utilities a single operational view into all of their residential, small business and commercial and industrial demand-side management (DSM) initiatives.
Solutions are needed that empower the utility to manage evolving utility challenges such as supply variability, distributed energy resource (DER) integration, distribution asset maintenance and customer engagement, as well as provide insight from the two-way grid. To meet these new challenges, IntelliSOURCE Enterprise provides a suite of fully integrated modules that enable utilities to manage demand response, energy efficiency, and customer engagement programs, coordinate bring your own device and DER, and take advantage of consumer energy data analytics opportunities. By having one integrated platform to manage this complexity, utilities can ensure optimal performance of assets and achieve target outcomes of demand-side management initiatives.
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For electric cooperative or municipal utilities, Comverge IntelliSOURCE Express™ is an enterprise demand response management system (DRMS) designed specifically to meet their needs. The solution is preconfigured, enabling a rapid time to benefit through a cost-effective deployment. The preconfigured capabilities are based upon best practices Comverge has developed from dozens of successful DRMS deployments. IntelliSOURCE Express also includes state-of-the art capabilities for cybersecurity, customer engagement, and bring your own device (BYOD.
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IntelliSOURCE-Acquire facilitates easy customer registration into demand-side management programs through a sophisticated online portal that provides comprehensive tools to manage the enrollment process. The portal will also assist the customer through the device installation process, provide online appointment scheduling, and integrate with the call center to ensure seamless customer service is provided throughout.
Utilities can also use the IntelliSOURCE-Acquire robust marketing segmentation functionality and campaign management capabilities to ensure optimal participant outreach and maximize campaign results.
IntelliSOURCE-Work automates all processes related to device deployment, including contact management, call center support, work order management, and inventory management. IntelliSOURCE-Work also includes a complete case management system for call center support that fully automates the customer inquiry process to ensure a prompt response to customer requests.
The real-time mobile workforce tool provides immediate access to schedules, as well as providing the ability to manage and execute field service operations remotely. The field tools deliver instant access to field service requests via a handheld device which is also used to program, test, and operate Comverge equipment during the installation process.
The real-time device commissioning capabilities provide instant feedback to the utility to confirm a device has been properly installed. IntelliSOURCE-Work also provides comprehensive inventory management with tracking and reporting features that can be used to manage all types of inventory, from the supplier to the warehouse to the installer and, ultimately, to the customer premises.
The heart of IntelliSOURCE Enterprise is IntelliSOURCE-Control, which enables utilities to build customized control strategies based on specific system requirements to allow precise delivery of execution for control events. The IntelliSOURCE-Control optimization engine takes into account the real-time operating status of all demand-side resources with varying rules to deliver a precise curtailment shape.
IntelliSOURCE-Control is communication, protocol, device and vendor agnostic, while supporting all control strategies, including cycling, temperature set back, price response, and notification. The module can also be used to coordinate and control third-party demand response programs and is designed to support all customer classes – from residential to small business to large commercial and industrial.
IntelliSOURCE-Control includes advanced functionality for program modeling, event management, as well as baseline calculations, settlement and payments, and incentive tracking and payments.
The IntelliSOURCE-Com module enables communication with hundreds of thousands of end devices over a diverse set of communication networks, including Wi-Fi, cellular, paging, and AMI, and can use open standards like OpenADR 2.0b. IntelliSOURCE-Com handles event dispatch, pricing configuration, firmware management, and network health monitoring.
IntelliSOURCE-Com enables a secure connection with devices through comprehensive network management, including health monitoring and problem alerting. Device management capabilities include group configuration, commissioning, decommissioning firmware upgrades as well as telemetry management.
Leveraging third-party grid-connected devices purchased by consumers, bring your own device (BYOD) programs reduce the capital and operational costs seen in traditional demand response programs. IntelliSOURCE-Connect gives utilities the ability to easily include popular retail Wi-Fi thermostats and other third-party devices in new or existing demand response and energy efficiency programs. The module provides for secure enrollment, seamless engagement, and aggregated forecasting and dispatching capabilities of the devices.
IntelliSOURCE-Connect also provides a utility branded customer engagement portal to send messages to the end customer to drive deeper engagement. IntelliSOURCE Enterprise gives utilities a single platform for managing both direct install and BYOD devices across residential and small to mid-sized business customers.
Demand response programs have historically provided a mechanism for utilities to increase customer satisfaction and drive better J.D. Power scores. IntelliSOURCE-Customer enables utilities to deepen customer engagement by layering energy efficiency capabilities on to demand response programs.
IntelliSOURCE-Customer includes tools, such as mobile device control and an actionable tips engine, that help customers conveniently reduce household energy consumption, adding to the energy savings already provided by demand response program incentive payments. Designed with the mobile device in mind, IntelliSOURCE-Customer equips the on-the-go residential energy consumer with a full set of tools to conveniently reduce household energy consumption.
As new residential distributed energy resources like rooftop solar, batteries and electric vehicles, emerge alongside traditional demand response resources, such as water heaters and HVAC, IntelliSOURCE-DERMS enables utilities to manage the complexity of coordinating and integrating all of these assets. This will help utilities maintain power quality, ensure grid reliability, realize benefits, including deferred investments in distribution infrastructure, and deliver a seamless customer experience. With IntelliSOURCE-DERMS, electric utilities can thrive as the grid becomes increasingly complex.
Leveraging individual premises, device, and meter data, IntelliSOURCE-Analytics improves the performance of demand side programs by giving utilities such insights as customer enrollment propensity and granular, accurate forecasts of available demand response capacity. IntelliSOURCE-Analytics builds a detailed and continuously updated thermodynamic model of every enrolled customer premises, which it uses to optimize daily thermostat operations, deliver relevant, personal and actionable energy-saving insights to customers, and customize demand response dispatch strategies to maintain customer comfort and deliver maximum load drop at each premises.
Cybersecurity is top of mind for every utility executive, especially when it comes to distributed energy resources such as demand response devices that may provide an entry point to the grid.
IntelliSOURCE-Defense provides peace of mind through multiple, redundant layers of security for the application, framework, infrastructure, and communications.
IntelliSOURCE-Defense is regularly examined by an independent third-party security firm and complies with NERC CIP and NIST guidelines. The NERC CIP (Critical Infrastructure Protection) Cyber Security Standards are intended to ensure the protection of critical cyber assets that control or affect the reliability of the United States electric grid.
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