 |
|
In our last issue, I discussed Innovation as one of Comverge's three Core Competencies; Customer Intimacy, Quality, and Innovation. As a result of our commitment to excelling in these three areas and the successes of our innovative business models, Comverge has recently been named one of Red Herring magazine's Top 100 Private Companies in North America. The innovative culture we're nurturing at Comverge is continually being complimented and strengthened by another one of our core competencies, Customer Intimacy.
To us, Customer Intimacy is far more than just a sales call - when a company chooses a Comverge product or solution, they are not just purchasing hardware, but beginning a long term partnership. Our pay-for-performance style Virtual Peaking CapacityT contracts are, in their very essence, a cooperative effort that aligns Comverge's interests with those of our clients. Every day we are working to make the extra effort to keep the level of our communication and service at the absolute highest standard.
 Comverge is focused on our clients ' success and we make every effort to ensure that our solutions provide excellent results long after the purchase order is filled. We realize, for example, that utilities operate all day, every day - so we've made our technical services staff available 24/7. We've also found that utilities and their end consumers greatly benefit when two utilities are able to interact with one another to share knowledge and develop best practices, so we've made that communications process an important part of our Customer Intimacy goal. This issue's article on TECO and Gulf Power is just one example where Comverge has opened that door and facilitated these discussions.
Another example of Comverge's commitment to sharing knowledge is Advance, our annual Users' Group Meeting. On May 19th-20th, Comverge hosted Advance 2005, our third annual Users' Group Meeting, in Tampa, Fl. Those two days were the epitome of Customer Intimacy in action! We had a record turnout and were able to facilitate two days of discussion and interaction between utilities across the country. These kinds of events are just one of the many ways Comverge is providing the forum and resource for helping our clients, regulators, and other interested parties across the board to learn more about emerging energy intelligence technologies.
Our challenge and commitment is to keep this effort of Customer Intimacy ongoing 365 days a year. We strive to develop strong business relationships with each of our clients - relationships that align our interests into creating long-term solutions that yield successful results. Open and candid communication is an essential part of this process - which is why we place such a strong emphasis on listening and effecting change in our organization based on client feedback. The ongoing support and commitment of our clients is highly appreciated and will never be taken for granted.
We look forward to continually building constructive relationships with each one of you. Thank you.
|
|
|
