At Comverge, we know energy efficiency is a great complement to demand response programs. That’s why we provide solutions designed to increase energy awareness among utility customers and inspire them to use electricity more efficiently.
Our SmartConsumer™ solution tackles the challenges. With it, you can fully engage residential energy customers, lower their energy bills, meet regulatory mandates, and drive increased satisfaction rates.
SmartConsumer is an integrated package of software and services, including IntelliSOURCE PowerStory Portal
®, and IntelliMEASURE
®. Together, they help you build a large base of engaged customers who believe in energy efficiency. And to prove it, when advanced metering infrastructure (AMI) is implemented, SmartConsumer uses that data to provide a granular depiction of energy use.
Smartphone and tablet usage now tops 95 million consumers in the United States. That’s why IntelliSOURCE PowerStory Portal
was designed with the mobile device in mind. It provides energy consumers a convenient and intuitive online dashboard to help them lower their energy consumption.
PowerStory Portal helps educate customers and turns them into energy efficiency ambassadors. It shows them their electricity consumption (reflected in user-friendly graphs and peer comparison charts) and delivers real meaning to the numbers. With a variety of features, PowerStory Portal offers a true customer engagement opportunity:
Insight into current and historical usage
Tailored energy-saving tips, including proactive notifications
Usage comparisons against similar customers
Applications for goal-setting and tracking
Management capabilities for devices and appliances
The ability to control event status updates and opt-out
Open standards and APIs to enable integration with other energy management applications
Integrated with demand response
Because PowerStory Portal is natively integrated with the IntelliSOURCE demand response management system, we can provide utilities a single view of those customers participating in both demand response
and energy efficiency programs. With this single system, we can combine direct load control
and dynamic pricing
programs with customer engagement, give you a unified view of how it’s all working together, and ensure a coordinated voice to the customer.
Because no two markets are exactly alike, our IntelliMARKET® service performs market analysis, research, and focus testing to identify the right messaging and branding for your target market.
The IntelliMARKET service uses a data-driven approach to help reach customer engagement goals. By analyzing all customer data, the service enables utilities to target the most appropriate customers, identifies the best ways to engage them, and ultimately increases the impact of customer communications. It also helps optimize customer interactions at key touchpoints (such as bill pay, move in/out, and customer service calls) to help build ongoing awareness, reinforcement of the message, and true engagement.
The IntelliMEASURE® service uses analytical tools to assess program effectiveness and look for even more efficiency. This includes representative samples of the fully deployed and enrolled population based on factors like geographic location, altitude, age of the building, and demographic considerations.
When your energy efficiency program is working, our experienced analysts can prove it: They read and decipher the data, provide meaningful and reliable analysis, and offer reports and insights so you can tell the story of success.