Field Technician (Beltsville, MD)
Comverge, Inc. is recognized as a premier Demand Response and Energy Efficiency company, providing smart grid solutions to utilities and their commercial and industrial and residential customers. Utilizing AMI based technologies such as smart thermostats, in-home displays and enterprise software solutions Comverge provides the industry energy management solutions on a broad scale. Comverge utilizes the latest in leading wireless technology like ZigBee® as part of their peak load management programs. Comverge has more than 500 Utility customers and nearly 3,300MWs under management..
Field Technician
As a key member of the Clean Energy Solutions Group you will be responsible for increasing the profitable growth of Comverge, by performing field installations and commissioning of advanced energy management and control systems for residential homes.
The position requires a self starting individual who is results motivated and has the ability to work independently with analytical process and management skills to provide exceptional customer service. Primary responsibilities include the support of utility based programs and the promotion of the program's features and benefits. In addition, perform field installations and commissioning of advanced energy management and control systems. The individual will achieve customer support objectives by contributing information and analysis to strategic plans and reviews. This position is a direct report to the Field Services Supervisor.
Responsibilities
- Install and commission low and line voltage equipment and wiring
- Install and service intelligent thermostats and other load control devices
- Install power line carrier (PLC) devices
- Install electric meters and telecommunication lines
- Provide world class customer services and instructional information
- Identify recurring problems and recommend procedural enhancements
- Actively resolve customer complaints documenting resolution steps and making recommendations for process improvement
- Follow formal compliance policies related to safety and quality assurance
- Accountable for documentation review and acceptance and its relationship to the Customer Care Center
Requirement
- HVAC, Controls and /or electrical experience
- Must be professional, courteous, polite and respectful
- Ability to effectively and efficiently complete installations and service of load management devices
- Must be able to fulfill reporting requirements including service reports
- Must be a self-starter with the ability to work independently
Qualifications
- HVAC Apprentice License required.
- Field Technicians should have HVAC, electrical and or automation and controls installation and service experience.
- One to three years of related experience and/or training; or equivalent combination of education and experience.
- Technical school and or trade certification is preferred.
Other Skills
- To perform this job successfully, the individual should have knowledge of computers and the Internet. Experience with service work management, advanced field service tools, word Processing software; spreadsheet software; and database software is desirable.
- Strong interpersonal skills with the ability to interact with customers and management
- Demonstrated ability to solve practical problems and recommend solutions
- Ability to grow with advanced technology requirements
- Ability to follow detailed instructions and perform related duties
- Ability to work outside in all weather conditions
- Ability to climb ladders
- Ability to use test equipment and interpret the information
- Ability to work on your own with minimal direction
Benefits
In addition to joining an innovative and industry-leading company, you will be joining the green fight and helping our planet. In exchange for your hard work and dedication, we offer a competitive salary, excellent benefit package and positive working environment commensurate with your experience. If you are interested in this excellent career opportunity please send your resume to: https://home.eease.com/recruit/?id=214270.
Comverge is an Equal Opportunity Employer.
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