Program Manager (Richmond, VA)

Comverge, Inc. is recognized as a premier Demand Response and Energy Efficiency company, providing smart grid solutions to utilities and their commercial and industrial and residential customers. Utilizing AMI based technologies such as smart thermostats, in-home displays and enterprise software solutions Comverge provides the industry energy management solutions on a broad scale. Comverge utilizes the latest in leading wireless technology like ZigBee® as part of their peak load management programs. Comverge has more than 500 Utility customers and over 3,300MWs under management.

Summary
This position requires a self-starting individual with the ability to run a remote matrix managed project team to increase the profitable growth of Comverge as a key member of the Comverge Clean Energy Solutions Group. Candidate will be a client facing, project management experienced individual who can direct vendors for various activities including marketing and switch installations.  The position will be the main interface between the utility client and Comverge staff. The position is located in the Richmond, VA region.

Responsibilities

• Team Leader focused on managing execution and continuing operations (P&L) of a large scale demand side management program.
• Coordinate matrix managed project team resources to successfully implement and manage a long-term contract, ensuring contract profitability while meeting client goals.
• Be the primary interface for all Program issues and regular reports.
• Meets regularly with clients to present Program status updates, project plans, ad hoc issues, etc.
• With the assistance of the Marketing Director, plan marketing campaigns and manage vendors to increase enrollments of participants.
• Work independently to increase adoption rates developing program effectiveness as required.
• Be the client interface for major Comverge initiatives and customer solutions, prioritizing customer issues and communicating out to the management team required actions.
• Create and implement an effective customer support plan.
• Manage shared technical team installing infrastructure and support systems.
• Communicate to the Customer and the Comverge Executive Team status and issues related to the Program.
• Assess and communicate to the Sales Force additional opportunities to increase revenues.

Specific Work Products (Project Documents to be Created – See Below)

• Customer Technical Support Plan
• Installation Plan
• Marketing Plan
• Program Management Manual
• Escalation Plans
• Regular Program Plans and Reports

Performance Metrics
Implementation Success (Total Revenues, Profitability, Customer Satisfaction)

• Quality, timely and profitable completion of major Comverge milestones and initiatives
• Customer satisfaction and resolution of issues
• Annual testing of system components
• Team effectiveness

Requirements

• Requires a bachelor’s degree with at least 5 years of experience
• High energy to run new business and new relationships
• Project management experience of teams and vendor relationships
• Experience with large commercial, industrial customers OR
• Experience in the utility, energy sector
• Experience in contract management
• Budget development/management
• Experience developing and providing tracking reports & plans
• Understanding of regulatory environment and processes a plus
• Ability to travel throughout service territory to meet with the client or visit with vendors to inspect results
• Excellent written and oral communication skills

Benefits
In exchange for your hard work and dedication, we offer a competitive salary, excellent benefits package and positive working environment.

To Apply
To apply for this position go to https://home.eease.com/recruit/?id=474980. Comverge Inc. is an Equal Opportunity Employer

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